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TaxLogic Privacy Statement

Congress passed the Gramm-Leach-Bliley Act, July 2001, to help consumers better understand how the privacy of their financial information is protected. This new federal law requires Better Business Services Inc./TaxLogic and other companies that offer financial products to provide information about their existing privacy practices. Here's how your privacy is protected when you use the TaxLogic web site. This service is provided to you by TaxLogic a wholly owned subsidiary of Better Business Services Inc.

When you choose to use the TaxLogic web site, you provide us with personal information about your financial and tax position, such as the names and social security numbers of yourself, dependents and spouse. In addition you provide us with information about your sources of taxable and non taxable income, including but not limited to the names of your employers, addresses and federal identification numbers of various institutions with whom you do business. In order to deliver the online tax preparation service offered by TaxLogic, and to provide you updated information whenever you use the service, the TaxLogic computer servers collect and store the personal information that you provide to us, as well as correspondence between yourself and the preparer of the return and the completed tax return. We call this information “Account Information”.

 We do not disclose nor sell Account Information about our customers or former customers to outside companies or third parties, or permit outside companies or third parties to use Account Information, except as necessary to provide our service or as required by law (such as complying with a subpoena or court order). 

We restrict access to Account Information about our customers or former customers to those employees and contractors who need to know this information in order to provide the TaxLogic web service to you. We maintain physical, electronic, and procedural safeguards that comply with applicable federal standards to guard all such information.

In addition to privacy, we believe that the security of your confidential information is of paramount importance and consequently utilize the most strict encryption software available.

If you want to have your information permanently deleted from the TaxLogic servers send an email to and request for your information to be removed permanently.

We'll continue to keep you informed electronically about our privacy practices when you visit the TaxLogic web service. Click Here for the most recent version of our privacy policy.

John M. Carr
Better Business Services Inc.

Our Privacy Policy
Last updated October 15, 2001

We will not sell, reveal or share your personal information.

As a financial services company, we believe that the privacy and security of your data are essential. Personal information you give us is handled with care.

Why is Better Business Services Inc. / TaxLogic safe?

  • Personal information: We will not sell, reveal or share your personal information to third parties, except with your permission or as authorized by law.

  • Independent advice: Better Business Services Inc. / TaxLogic is an independent tax preparer.

  • Secure technology: We use SSL encryption, which is the industry standard for secure data transfer software, to ensure data you transmit through the Internet is protected against unauthorized access.

Better Business Services Inc. / TaxLogic privacy statement

If you have questions or concerns regarding this statement, you should email

This privacy statement also applies to our former customers.

What personally identifiable information of mine is collected?

Better Business Services Inc. / TaxLogic (“TaxLogic”) collects information from you upon registration. At this point, you provide us with your name, zip code and e-mail address. Upon successful completion of registration, you are taken to the service where you will enter information about your gender, date of birth, demographic information necessary to accurately complete your tax return that includes, but may not be limited to annual income, state of residence, marital status and your individual financial accounts. If you indicate you have a spouse or partner, his/her personal and financial account information will also be requested. If you ask questions or require clarification about issues through the web site, we keep a log of the advice that we provide to you in our records.

We ask for your credit card and billing information for payment of our services. We also offer direct debt of your bank account and may request the routing and account information necessary to transfer our fee. Billing information is used to verify your credit card information. We use Surepay to bill your credit card for the preparation of your tax return. Surepay ( is a well-known company that specializes in secure, online credit card processing.

For some users, Forgot Password is available. These forms ask for some personal information, such as your name and email address. This information is necessary and used only to provide the service you are requesting.

Occasionally, we may also conduct surveys. In this case, we would collect the information you provide us from answering the survey questions.

Furthermore, we collect data in our log files. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and subscribe to our service. We use this information to update the status of your return preparation. In addition we use this information to gather aggregate demographic information that helps us to provide you with the services and information that are relevant to you. We keep this information for our internal use; we do not share it with others.

Who is collecting my information?

When you are on the TaxLogic site and provide us with your personal information, you can be sure that only Better Business Services Inc. the 100% owner of TaxLogic collects this information, unless it is explicitly stated otherwise.

How is my information used?

Your personal information is maintained by TaxLogic to provide you with the services you have requested (state and federal income tax preparation) and to fulfill our legal and regulatory requirements. TaxLogic’s primary goal is to offer you a private, professional and customized experience on our Web site.

The demographic information we collect is used in aggregated form and not linked to any of your personal information. We use this information for our market research purposes.

With whom is my information shared?

TaxLogic will not sell, reveal or share any of your personal information to others except in the following limited circumstances:

  • We need to share your information with contractors who work on our behalf to provide a product or service you have requested or to maintain or service your account. For example:

    We contract out certain programming that would require a contractor to have access to your information in order to correct a bug or fix a software related issue.
  • We are required or authorized by law to disclose your information (for example, to comply with a subpoena or regulatory requirement, or to protect against fraud or illegal activity or for the safety of customers and their property).

What are cookies and how are they used?

Cookies are small amounts of data that are sent to your browser from a Web server and stored on your computer's hard drive. Our cookies are used to keep you logged in. This means you can go from a secure area (such as your tax preparation interview) to a public area (such as the tax information) and back to a secure area without having to login again.  Our cookies are not used to track you through any other websites or exchange information with any other companies.

If you do not wish to receive cookies, most Internet browsers allow you to turn cookies off so that you do not receive them. If you do turn your cookies off, you will still be able to use our whole Web site.

What choices are available to me regarding collection, use and distribution of my information?

At TaxLogic, we would like to give you control over your account information. On occasion, we may use your e-mail address to inform you of products, services or advice that we believe may be of interest to you. If you do not wish to receive future communications from us you can be removed from our mailing list. You can also contact TaxLogic at, and we will ensure that you do not receive further e-mails from us.

However, even if you do choose not to receive e-mails from us, we may be required to send you an e-mail in an event where we must comply with our legal and regulatory obligations.

Furthermore, you can change your personal information anytime when you are logged into TaxLogic. For more information on how to change or correct your information, see the next section, "How can I change my personal information?"

How can I change my personal information?

After logging into TaxLogic, you have the option to change your information. For any information you cannot change in that section or if you are having problems changing your information, you can contact TaxLogic through e-mail at: to correct your information.

How will you notify me of changes in the use of my personal information?

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users notifying them of the changes in our privacy practices.

Any more questions? Contact us...

Please feel free to contact TaxLogic if you have further questions about our privacy and security policies, or if you just would like to give us suggestions for improving it. You can reach TaxLogic in the following ways:

Mail: PO Box 780637, San Antonio Texas 78278
Physical Address: 11107 Wurzbach Rd., Ste 405, San Antonio, Texas 78230-2446
Fax: (210) 694 0164
Phone: (210) 694 7884

Our site links to other Web sites. TaxLogic is not responsible for the privacy practices or content of these other Web sites.

(c) Copyright 1995-2001 by TaxLogic Corp.